A cash deposit can have a playthrough condition even when no promotion was selected, while a bonus can create an additional rollover ledger with its own eligible games and contribution rates. The account balance alone does not show whether either requirement remains.
Open the current casino offerOpen the promotion and transaction histories and list each bonus, free-play credit or automatic offer. A small reward added after deposit can create conditions that are easy to miss. Record the offer code and acceptance time.
Ask whether the deposited principal has a required playthrough before withdrawal and which activities count. Do not assume declining a bonus removes every anti-abuse or deposit-turnover condition stated in the current account terms.
Confirm whether the multiplier applies to bonus only, deposit plus bonus or another base. Check game contribution percentages, excluded wagers, minimum odds and expiry. Repeating the headline multiplier without its base gives the wrong remaining amount.
Record the displayed completed and remaining figures before further play. If support quotes a different amount, ask for the controlling offer and calculation. Chasing a requirement without a fixed ledger can increase losses and create more confusion.
Not necessarily. Check the current deposit and withdrawal terms for the account.
No. The calculation base and eligible contribution rules must be read together.
Use the signed-in account ledger or a traceable support calculation.
Last reviewed: 30 July 2026