A wallet can show 'sent' while the transfer is still unconfirmed, and a blockchain explorer can show confirmations before the casino ledger posts the deposit. Diagnose the stage in order instead of repeating the transfer or sending a second deposit.
Open the current casino offerLocate the transaction ID in the sending wallet and open it in a suitable explorer for the selected network. If no transaction ID exists, the wallet may not have broadcast the transfer. A pending wallet instruction is not yet on-chain evidence.
Check status, block confirmations, destination address, amount and token contract where relevant. A confirmed transaction to the wrong address or network is a different problem from a correct transfer waiting for the required confirmation threshold.
Open deposit history and look for pending, processing, credited or rejected states. Record the account timestamp and currency. Do not rely only on the playable balance, because a bonus or previous balance can hide the deposit state.
Provide support the transaction ID, asset, network, amount and account deposit reference. Mask unrelated wallet history. Do not send another transfer to test the same address until the first transaction's route is understood.
No. Broadcast, confirmation and account credit are separate stages.
No. Trace the first transaction before sending another.
Use the transaction ID, asset, network, amount and account reference without sharing wallet secrets.
Last reviewed: 30 July 2026